Refund policy

Return and Refund Policy

At Blu Bears, we are committed to ensuring a smooth and fair return process for all our wearables. Please read our updated Return and Refund Policy carefully to understand your rights and our procedures.

Return Policy

We offer a 7-day return window, meaning you have 7 days from the date of delivery to request a return.

To qualify for a return:

  • The wearable item must be in its original condition: unworn, unused, with all tags attached, and in its original packaging.

  • A receipt or proof of purchase is required.

To initiate a return, contact us at BluBears24@gmail.com. Returns must be sent to the following address: Wistful Whispers Private Limited, Andul Purbapara, Andul Mouri, Howrah - 711302, West Bengal. Items sent back to us without prior return approval will not be accepted.

If your return is approved, we will provide you with a return shipping label and detailed instructions on how to send back your wearable.

For any questions regarding returns, feel free to reach out to us at BluBears24@gmail.com or call us at +91 92596 82973.

Damages and Issues

We take product quality seriously. Please inspect your wearable upon receipt and contact us immediately if:

  • The item is defective or damaged.

  • You received the wrong wearable.

Reach out to us at BluBears24@gmail.com, and we’ll resolve the issue promptly to ensure your satisfaction.

Non-Returnable Items

Some items are not eligible for return, including:

  • Custom or personalized wearables.

  • Sale items and gift cards.

If you’re unsure about the eligibility of your item, contact us before initiating a return.

Exchanges

To exchange an item, please return the original wearable (following our return process), and once your return is accepted, place a separate order for the replacement item. This ensures faster processing and availability.

European Union 14-Day Cooling-Off Period

For customers in the European Union, you are entitled to a 14-day cooling-off period to cancel or return your order without providing a reason.

To qualify for a return under this policy:

  • The wearable item must be in the same condition as when received: unworn, unused, with tags, and in its original packaging.

  • A receipt or proof of purchase is required.

Please contact BluBears24@gmail.com to start the process.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval status of your refund. Approved refunds will be processed to your original payment method within 10 business days.

Please note:

  • Bank or credit card companies may take additional time to post the refund.

  • If you do not receive your refund within 15 business days of approval, contact us at BluBears24@gmail.com.

We value your satisfaction and strive to make our return and refund process seamless for all wearables. For any additional questions or concerns, don’t hesitate to reach out to us.